Windows 10 Simplified ($17 Value) FREE For a Limited Time

Fully updated to cover Windows 10, this highly visual guide covers all the new features in addition to the basics, giving you a one-stop resource for complete Windows 10 mastery. This guide gets you up to speed quickly, with step-by-step screen shots that help you follow along with the clear, patient instruction.Shed your beginner status […]

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The 2017 Ultimate Retail Kit

The 2017 Ultimate Retail Kit brings together the latest in information, coverage of important developments, and expert commentary to help with your Retail related decisions.The following kit contents will help you get the most out of your Retail research:This Time, It’s PersonalHidden Dangers Lurking in E-Commerce – Reducing Fraud with the Right SSL Certificate Request […]

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The Essentials of Government Technology – 2017 Kit

The Essentials of Government Technology – 2017 Kit brings together the latest in information, coverage of important developments, and expert commentary to help with your Government Technology related decisions.The following kit contents will help you get the most out of your Government Technology research:Five Things You Should Know About Insider ThreatsIs Your Business Keeping Up […]

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The Essentials of Business Intelligence and Big Data – 2017 Kit

The Essentials of Business Intelligence and Big Data Kit – 2017 Edition brings together the latest in information, coverage of important developments, and expert commentary to help with your business intelligence and big data related decisions.The following kit contents will help you get the most out of your business intelligence and big data research:2016 Gartner […]

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Boost Your Productivity ($7 Value) FREE For a Limited Time

Why not use your next spare half an hour to skill-up? Each of these short e-books can be read in just 30 minutes. Addressing those painful work problems, and giving practical tools and expert advice to overcome them, the 30 Minute Reads series will make your work-life more productive, less painful and more successful! Boost […]

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CEB TowerGroup Insights Brief – Driving Customer Loyalty Throughout the Customer Journey

As banks strive to gain a better understanding of each customer journey, they are discovering the impact of customer effort. Understand:Why banks must go beyond reducing your customer effortHow the lack of visibility is hindering the ability to improve your customer experienceWhy omnichannel investments can strengthen your customer journeyRead the CEB TowerGoup Insights Brief now. […]

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Ovum–How Mobile Technology Improves Outbound Engagement and Customer Experience

Mobility is now ubiquitous and this explosive shift has more and more consumers discarding their landline phones and becoming “mobile-first” (if not “mobile-only”). Businesses need to take their outbound customer engagement in the same direction or be left out of the conversation.This white paper will identify the key components of a comprehensive outbound engagement strategy […]

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Forrester Report: Increase Customer Service Agility With Cloud Contact Centers

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud computing have become mainstream and so have cloud contact centers.Read the Forrester report to learn:Why cloud contact […]

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The Omnichannel Customer Engagement Playbook

Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. While customers appreciate having multiple channels to choose from, they expect seamless experiences as they navigate between them. This playbook discusses omnichannel customer engagement requirements for mid-size and large contact center environments, from 250 to 5000+ seats. […]

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The Essentials of CFOs – 2017 Kit

The Essentials of CFOs – 2017 Kit includes the latest in information, coverage of important developments, and expert commentary to help with your CFO related decision.The following kit contents will help you get the most out of your CFO research:Considering a Move to Rolling Forecasting?The Power of Perception: Employees’ Views on U.S. Corporate Tax & […]

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