Empathy in the Age of AI — CX Findings from Businesses and Consumers

And how can brands develop empathetic bonds with large audiences – while reining in CX budgets?

The Empathy in the Age of AI research study – a survey of more than 4,000 consumers and 600 customer-focused leaders – answers these questions.

Some of the findings have deep implications for brands, and hint at a new way forward.

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Source: Retail