Why Retail Leaders Are Moving to Next Generation Point of Sale

Customers do not see channels, they just shop. And that means they expect the same capabilities and service when they visit the store that they receive online or through the contact center. Legacy point-of-sale systems were never designed to deliver the service consistency today’s customers demand. Enter the next generation point-of-sale. Request Free! Source: Retail

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Forrester Report: AI Boosting Retail Productivity

The Forrester study commissioned by Adobe: Mature Your AI Practice To Boost Growth ​to learn how your practices compare to leaders summarizes top takeaways for success that include the following: ●Building mature AI practices so you can sprint ahead of the competition ●Training your employees to prepare for the role AI will play in your […]

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Unraveling the Tangled Vines of Omnichannel Customer Care

As we close out the decade, we can safely make two sweeping statements: consumers have more channel options to reach a resolution than they did ten years ago, and we know a whole lot more about consumer behaviors than we did ten years ago. #decadeofdata. So let’s explore the intersection of those two statements through […]

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2019 Turkey 5 Amazon Advertising Analysis

In 2019, Amazon advertisers spent 92% more during the "Turkey 5" compared to the prior four Thursday through Monday periods. At the same time, cost-per-clicks (CPC) across the site grew only 12% from those weeks directly prior to Thanksgiving, demonstrating that the supply of users coming to Amazon largely outstripped the corresponding increase in advertising activity […]

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Capturing Connections – Curating Retail Customer Experiences in 2020 & Beyond

Luckily, we do not lack for statistics in those areas. The difficulty lies in interpreting the data and charting a clear path through the hot takes, post-mortems, and prognostications. The challenge becomes even greater when the signs simultaneously point to a precipitous collapse and an extended rally. That said, industry leaders remain reasonably confident of […]

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Illuminating Your Digital Marketing Blindspots

Online marketing for e-commerce continues to change at an ever-faster pace, with new levels of consumer expectation for product selection, delivery speed, and ultimate satisfaction. Today’s marketers have to deploy a range of real-time digital marketing platforms and tools to attract, service, and retain customers. That means marketing campaigns will include more and more digital […]

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Why You Need a Next Generation Point of Sale

Stores are no longer just destinations of commerce. They are part of a brand’s broader narrative, including the customer’s overall experience with the retailer.  If what you expect from a next-gen point of sale has changed so dramatically, shouldn’t the evaluation criteria change too? For retailers and brands looking to transform their customer experience through […]

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Grocery Wars 2020: Major Trends Reshaping the Grocery Landscape

In this unique RIS News webinar, grocery is singled out as the hottest segment in retail for tech-driven innovation. This webinar will uncover how and why a leading group of grocers is scoring big gains in the battle for shoppers by delivering omnichannel experiences that are built on unified commerce platforms. Join this webinar to learn […]

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How to Deliver Exceptional Customer Experiences with Omnichannel.

The growth of connected commerce is radically redefining the entire retail industry. The challenges it has created give businesses a chance to set themselves apart.  Leading retailers are the ones constantly optimizing, innovating and experimenting. They understand the essence of connected commerce and have the tools to give customers what they demand. This three-part guide […]

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