Supercharging Customer Service: Reimagining the Operator Experience at Grocery Outlet

This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times against promised SLAs and put information at franchise owners’ fingertips. Quickly scan how ServiceNow® with their partner Acorio solved the customer service challenges by: Redefining customer service to improve the overall independent operator experience Adding workflow […]

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Identify Your Highest Value Shoppers for Maximum Profitability

Retailers have more sophisticated tools and greater access to data than ever before. But along with these expanding capabilities comes increasing expectations. Executives and shoppers alike expect marketers and merchandisers to go beyond guesswork, gut instincts, and simple tactic-level thinking to create data-driven customer experiences that generate sales. Target segment analysis is the process of […]

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Guide to Retail Technology for 2021: State of the Contact Center & More

In this market study, you’ll learn: Data-driven strategies for improvements and optimizations across systems and channels Opportunities for omnichannel and connected customer service experiences Top priorities of focus for the future You’ll also discover common mistakes made and how to avoid them, as well as where retailers plan to focus 2021 investments on system improvements. […]

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5 Simple Keys to Saving Money on Payment Processing

Download our free eBook today to learn: How reduced rates on Level II and Level III transactions can save you thousands of dollars a year (and how to tell whether your merchant services provider is passing those savings along to your business or simply pocketing them) The differences between various pricing models, and how to […]

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Headless Commerce & Personalized Experiences

Digital commerce has evolved. Today’s audiences are selective and they choose to engage with brands that offer personalized and consistent experiences. Customers don’t just expect an online shopping cart − they want the freedom to engage and transact with you anywhere and anytime. Read this eBook to learn about: The shift towards API-driven platforms. Why […]

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Top Trends for Men's Personal Care in 2021

Streetbees’ latest report reveals how beauty and personal care brands can best connect with male consumers in a post-Covid world, including: The changes in product usage and demand, brought on from spending long periods of time in the home Why now is the time to normalise self care for male consumers in communication strategies and product […]

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Retail Shopper Trends Revealed

While these trends were nothing new, the accelerated adoption of eCommerce and alternative fulfillment options retailers were forced to embrace have appealed to the public so much, that 38% of consumers will continue to use the buy online pickup in-store option moving forward.  Find out other consumer insights learned from COVID-19, what’s here to stay, […]

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eCommerce giant with 25,000+ SKUs achieved higher quality of service, greater compliance, and superior employee experience with end-to-end automation powered by RPA.

A renowned eCommerce marketplace with 25,000+ SKUs wanted to enhance product management by harvesting product collateral and content from eCommerce product lists. An advanced solution was required to reduce the dependencies on ever-growing manual processes, which were time-consuming, repetitive, and error-prone. InspiriSYS developed a solution that involved a combination of Robotic Process Automation (RPA), automated […]

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Future Group, India's largest retail conglomerate achieved 19% more business from loyal customers with end-to-end AI-driven personalization

Future Group, is a retail giant in the Indian subcontinent, with presence in 400 cities and towns, and daily shopper traffic of 2 million. From fashion and lifestyle to daily consumables, Future Group is a household name in the Indian subcontinent. Given the scale of business, delivering seamless omnichannel consumer experience was becoming a huge […]

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