How to Implement a Travel Program with Less Than $10M in Spend

The panel discuss the top reasons to establish a managed travel program, such as gaining visibility into and managing travel costs, identifying savings opportunities, improving the traveler experience and duty of care of travelers. This webinar is aimed at companies with less than $10 million in travel spend and limited full-time resources. Key Takeaways: – […]

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Get Your Shift Together – Your complete guide to Fair Work compliance in the hospitality industry

With Fair Work and the media targeting the industry, it’s more important than ever that hospitality owners and managers clearly understand their compliance obligations and are prepared for an audit this year. Compliance isn’t optional, so use this guide to help you get your shift together. Download this guide to learn: The biggest labour compliance risks for hospitality businesses What’s […]

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3 Ways to Leverage Data Visualization in Your Workflows

Date: Wednesday, February 19, 2020 Time: 2pm ET | 11am PT Sponsored by: Everlaw When you have access to data visualization tools, it opens a world of possibilities for your firm. These tools help you generate interactive visualizations from any set of documents that provide key insights into document dates, metadata, primary languages, contents, formats, […]

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Secrets to Serving the Millennial Traveler

They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check a brand’s website or FAQ because they want the convenience of solving the problem themselves. 26% of millennials say they […]

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Why should the customer experience matter to CFOs?

For companies who struggle with their lead-to-cash management process, poor customer experiences often results in lost revenue. But it doesn’t have to be this way. The CFO is uniquely positioned to play a critical role in understanding the customer experience and how it can boost cash flow. Companies need to transform for a number of […]

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Connecting With People Across Their Every Dimension

Customer expectations are dramatically changing for every kind of organization—and at an incredible speed. Manufacturing customers working on terminals a couple years back now expect simple, Amazon-like mobile purchase experiences for complex orders. Travelers now balk if any part of the process isn’t as simple as getting an Uber, and assume they’ll get personalized, location-specific […]

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