5 Capabilities Your CU Must Have to Manage Member Interactions Through COVID-19

As the coronavirus continues to impact the world and cases spike once again, it’s shutting communities into their homes and jeopardizing companies who normally rely on face-to-face interaction to conduct business. Prior to the coronavirus outbreak, 65% of consumers who attempted to complete a financial transaction online were redirected to a physical branch. This proves to be a great source of frustration for today’s highly digital, mobile customers and results in lost sales and poor member satisfaction.  

Download this guide for 5 digital capabilities your credit union should implement to manage member interactions and grow your bottom line. You will learn how to:

  • Capture important member information accurately and increase completed forms
  • Collect documents to accelerate compliance processes and minimize the back and forth with members
  • Eliminate compliance risk with a secure payments platform
  • And more!

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Source: Finance